Privacy Policy

We may collect the following types of information when you interact with our website or submit an inquiry:

• Personal Identification: Full name, company/business name, email address, phone number.
• Business Information: Country, product requirements, quantity, fabric preferences.
• Technical Data: IP address, browser type, pages visited, and time spent on the site (collected automatically via server logs).
• Communication Records: Messages or enquiries you send through our contact form.

The information we collect is used solely for legitimate business purposes, including:

• Responding to bulk quote requests and business enquiries.
• Processing and managing orders or export documentation.
• Sending relevant product updates, offers, or newsletters (only with your consent).
• Improving our website's performance, content, and user experience.
• Complying with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

Your personal data is stored on secure servers hosted by Hostinger. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse, including:

• SSL/TLS encryption for all data transmitted through our website.
• Restricted database access limited to authorised personnel only.
• Regular security reviews of our hosting environment.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing sensitive information online.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand how visitors interact with the site.

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the website.

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at info@softstone.online.